《全面質(zhì)量管理與商業(yè)卓越》是一本國際性期刊，旨在激發(fā)全面質(zhì)量管理各方面的思考和研究，并為研究成果的討論和傳播提供一個天然的論壇。該雜志旨在鼓勵人們對與全面質(zhì)量管理有關(guān)的所有問題產(chǎn)生興趣，并旨在吸引在這一領(lǐng)域工作的學(xué)術(shù)界和專業(yè)人士。全面的質(zhì)量管理和卓越的業(yè)務(wù)是一個組織的文化，致力于通過不斷的改進(jìn)使客戶滿意。這種文化因國家而異，因行業(yè)而異，但有一些基本原則可以實施，以確保更大的市場份額、增加利潤和降低成本。該雜志提供最新的研究、咨詢工作和案例研究，涵蓋整個領(lǐng)域，包括質(zhì)量文化、質(zhì)量戰(zhàn)略、質(zhì)量體系、全面質(zhì)量管理的工具和技術(shù)，以及制造業(yè)和服務(wù)業(yè)的實施。任何與全面質(zhì)量管理相關(guān)的主題都不會被排除在為了發(fā)展卓越業(yè)務(wù)的考慮之外。

Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area.Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.